商务英语邮件格式1
Dear Mr/Ms,
I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday, (October 5-9). I should like to call on you to discuss our new monitor. Would 0930 hours on Tuesday, October 6 be convenient?
I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me. If the day is not convenient, will you please suggest another.
Yours faithfully
尊敬的先生/小姐
我是达拉斯W/P电子公司的代表，将于下周一到周五(10月5-9日)住留昆明。我乐于请您商讨我们新的显示器。星期二即10月6日上午09：30是否方便?
从周二，即9月29日，我将住在北京的长城宾馆，直到周六，即10月4日，在那会有通知给我。如商讨日期不方便，请另外建议。
<回信>
Dear Mr/Ms,
Thank you for your letter of September 26.We shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable. We will be happy to meet with you at 9:30 a.m. on Wednesday, October 7, if the time is convenient for you.
We look forward to meeting you.
Yours faithfully
尊敬的.先生/小姐
我们将很高兴与您会面并与您商谈新的显示器，但10月6日不太合适。如方便的话，我们愿在10月7日与您会面。
期待与您见面。
您诚挚的
商务英语邮件格式2
Subject: Request for an Appointment
Dear Mr. Smith,
I am scheduled to visit the U. S. on business at the end of this month, and wish to call on you at your office on that occasion.
I will be arriving in Washington on or around August 20 and staying there for about a week. It would be very much appreciated if you would kindly arrange to meet with me either on August 22 or 23. If neither is convenient, could you please suggest an alternative date by return Email?
Thank you in advance for your kind cooperation. I am looking forward to meeting you in Washington soon!
Sincerely yours,
Li Lei
Guangzhou Trading Company
商务英语邮件格式3
Subject: Please Accept Our Sincere Apologizes
Dear Mr. MacDonald:
Providing quality customer service is a major priority of our company, however we understand that we sometimes fail to meet customer's satisfaction. It is a frustrating event for everyone when an order has been mishandled.
Please accept our sincerest apology for any inconvenience you may have incurred from your recent order. We hope your order has been fixed and any other problems have been resolved to your satisfaction. Also, for your information, our employees are undergoing further company training in order to prevent such mishaps from happening again. If there is anything else we can do for you now or in the future, please do not hesitate to let us know.
Thank you for your cooperation and understanding.
Yours sincerely,
Sandy Fei
Customer Service Manager
商务英语邮件格式3篇扩展阅读
商务英语邮件格式3篇（扩展1）
——商务英语邮件写作3篇
商务英语邮件写作1
subject: Demanding Overdue Payment
Dear Sirs,
Account No.8756
As you are usually very prompt in settling your accounts, we wonder whether there is any special reason why we have not received payment of the above account, already a month overdue.
We think you may not have received the statement of account we sent you on 30th August showing the balance of US$ 80,000 you owe. We send you a copy and hope it may have your early attention.
Yours faithfully,
xxx
主题：索取逾期账款
亲爱的先生：
第8756号账单
鉴于贵方总是及时结清项目，而此次逾期一个月仍未收到贵方上述账目的欠款，我们想知道是否有何特殊原因。
我们猜想贵方可能未及时收到我们8月30日发出的80，000美元欠款的账单。现寄出一份，并希望贵方及早处理。
你真诚的xxx
商务英语邮件写作2
Subject: Asking for Deferred Payment
Dear Sirs,
Your Invoice No.1223 for US $ 80,000 worth of goods supplied on 20th July is due for payment at the end of this month. Most unfortunately, a fire broke out in our warehouse last week and destroyed a certain part of valuable consignment. Our claim is now with the insurance company, but it is unlikely to be met for another three or four weeks and until then we are faced with a difficult financial situation. I am therefore writing for permission to defer payment of your invoice until the end of September.
As you know, my accounts with you have always been settled promptly and it is with the utmost regret that I am now forced to make this request. I hope, however, that you will find it possible to grant it. In doing so you would render me a service I should never forget.
Yours faithfully,
xxxx
主题：要求延期付款
亲爱的先生：
贵方7月20日所供第1223 号发票项下货物之款项80000 美元定于本月底结付。非常不幸，上星期我方仓库发生火灾，毁坏了一部分贵重货物。我们现在正向保险公司提出索赔，但在三四个星期之内，不可能会给予赔偿。在此之前，我方财务形势严峻，故此我们写信请求贵方同意我们推迟到9月底付款。
贵方知道我们一向能迅速与贵方结帐。这次我们被迫向贵方提出这个要求，实在抱歉。我们希望贵方能同意这个要求。若是如此，我们将永远记住贵方给予的帮助。
你真诚的xxx
商务英语邮件写作3
Dear Mr/Ms,
I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday, (October 5-9). I should like to call on you to discuss our new monitor. Would 0930 hours on Tuesday, October 6 be convenient?
I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me. If the day is not convenient, will you please suggest another.
Yours faithfully
尊敬的先生/小姐
我是达拉斯W/P电子公司的`代表，将于下周一到周五(10月5-9日)住留昆明。我乐于请您商讨我们新的显示器。星期二即10月6日上午09：30是否方便?
从周二，即9月29日，我将住在北京的长城宾馆，直到周六，即10月4日，在那会有通知给我。如商讨日期不方便，请另外建议。
商务英语邮件格式3篇（扩展2）
——商务英语邮件写作格式3篇
商务英语邮件写作格式1
Dear Sir/Madam：
We are pleased to introduce Mr. Wang You, our import manager of Textiles Department. Mr. Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.
We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.
Yours faithfully,
Yang Ning
商务英语邮件写作格式2
Dear Sir or Madam：
A day out at Blue Sky Park is a real treat for the whole family!
There is so much to see and do for all ages and it’s all in the perfect setting of Guangzhou’s finest landscaped gardens.
Beautiful flowers and plants, meadows an d playgrounds, trees with picnic areas.. plus tea rooms, snack bars, souvenir shops.. the Park brings you immense leisure and recreation. A new Tropical Aquarium within the grounds adds to the special features of the park.
With the incredibly cheap admission charges of 5 yuan for *s, 2 yuan for children, and free for retired aged citizens, it really is the perfect day out in Blue Sky Park!
Sincerely,
Blue sky Park
(For further information, please dial 020-82113333)
商务英语邮件写作格式3
Subject: Offers：
Dear Sir,
This is to confirm your E-mail of 2 July, 2002, asking us to make your firm offers for rice and soybeans C&F Singapore.
We E-mail you this morning offering you 300 metric tons of polished rice at A$2400 per metric ton, C&F Singapore, for shipment during August/September 2002. This offer is firm, subject to the receipt of your re* before 16 July 2002.
Please note that we have quoted our most favourable price and are unable to entertain any counter offer.
With regard to soybeans, we advise you that the few lots we have at present are under offer. If, however, you were to make us a suitable offer, there is possibility of our sup*ing them.
As you know, of late it has been a heavy demand for these commodities and this has resulted in increased prices. You may, however, take advantage of the strengthening market if you send an immediate re*.
商务英语邮件格式3篇（扩展3）
——商务英语邮件3篇
商务英语邮件1
Subject: We regret that we cannot accept your counter-offer.
Dear Sir,
In reference to your E-mail of August 1, we cannot make a better offer than the one we suggested to you, we feel that offer itself is most generous under the circumstances.
In checking our books, we find that you have purchased from us twice as much the first three months of this year as you did in the first three months of last year. This indicates to us that you have been successful in retailing our merchandise.
We hope that upon reconsideration you will be able to accept our offer. We have been very pleased to have you on our list of accounts.
Best regards,
Xxx
主题：拒绝还盘
亲爱的先生：
关于你8月1日的电子邮件所谈价格，我们认为不能再报比那更低的价格了。处于当前情况下，他本身就说明是最慷慨的价格了。经查对我们的账目发现，你们今年的头3个月在我处所购的货物是去年同期的`两倍。这就说明，你们零售我们的货物方面是取得了成就的。因此希望你们经过重新考虑后，能够接受我们的该项报价。我们已很乐意的将你们的名字留在我们的账目上了。
你真诚的，
xxx
商务英语邮件2
Subject: Counter-offer
Dear Sir,
We have been very pleased with your product, as you know. However, we find that we can obtain a price of $4.00 per hundred with a local firm. This is fifty cents per hundred lower than your price.
If you can see your way clear to meeting these figures we would be pleased to place with you an order that will carry us for the rest of this year. That order is likely to be one of the largest that we have ever placed with you.
Sincerely,
Xxx
主题：还盘
亲爱的先生：
你知道，我们对你的产品一致都很满意。 但发现，在当地一家公司可以得到每一百个价格为4美元的这种产品，比你们每一百个的价格少50美分。如果你们能设法找出原因并使价格也达到这样的标准，我们就乐意向你们提出一项可以执行到本年底的订货。而且该项订货就可能是我们从来也没有向你们提出过的最大订货之一。
你真诚的，
xxx
商务英语邮件3
Subject: We regret that we cannot accept your counter-offer.
Dear Sir,
In reference to your E-mail of August 1, we cannot make a better offer than the one we suggested to you, we feel that offer itself is most generous under the circumstances.
In checking our books, we find that you have purchased from us twice as much the first three months of this year as you did in the first three months of last year. This indicates to us that you have been successful in retailing our merchandise.
We hope that upon reconsideration you will be able to accept our offer. We have been very pleased to have you on our list of accounts.
Best regards,
Xxx
主题：拒绝还盘
亲爱的先生：
关于你8月1日的电子邮件所谈价格，我们认为不能再报比那更低的价格了。处于当前情况下，他本身就说明是最慷慨的价格了。经查对我们的账目发现，你们今年的'头3个月在我处所购的货物是去年同期的两倍。这就说明，你们零售我们的货物方面是取得了成就的。因此希望你们经过重新考虑后，能够接受我们的该项报价。我们已很乐意的将你们的名字留在我们的账目上了。
你真诚的，
xxx
商务英语邮件格式3篇（扩展4）
——商务英语回复函3篇
商务英语回复函1
Dear Sir,
We are very glad to receive your fax inquiry. Since it is the first time we contact, we would be highly appreciated if you could provide us your bank name and address.
We realize the types of IC you need, but we do not know the specification you require for that IC such as the voltage current. Could you please tell us the purpose of this IC?
The fax you send us is not very clear for the wording part. Therefore, please fax it again (no need for graph ).We wish we could provide the best services to you .
Sincerely yours.
参考译文：
您好：
敝公司对贵公司传真询问，非常感激，因为与贵公司为首次接触，可否请贵公司惠予示之贵公司交往的银行或公司行号名称，地址。
敝公司了解贵公司所需集成电路之型态，但不明了所需之规格，如电压，电流等等资料，是否能告知此集成电路的用途。
贵公司所传真过来的部份字体不十分清楚，希望能重新传真，但无须传真图片。
盼望能为贵公司提供最佳的服务。
商务英语邮件格式3篇（扩展5）
——商务英语道歉信格式3篇
商务英语道歉信格式1
Dear Mr. Grison，
Thank you for your letter of 6 May 2004 concerning the faulty tableware.
I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.
We have been sup*ing you for five years and we will replace the faulty delivery free of charge within three days.
We have been sup*ing you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.
I hope that you can use our company as your supplier in the future.
Yours sincerely
商务英语道歉信格式2
Dear Mr. Sation，
With reference to your letter dated 3rd May 2004, I am writing to apologies for the mistake we made.
The mistake was made because our com*r broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.
Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again.
Yours sincerely
商务英语邮件格式3篇（扩展6）
——签名格式职场商务电子邮件礼仪
签名格式职场商务电子邮件礼仪1
据统计，如今互联网每天传送的电子邮件已达数百亿封，但有一半是垃圾邮件或不必要的。“在商务交往中要尊重一个人，首先就要懂得替他节省时间”，电子邮件礼仪的一个重要方面就是节省他人时间，只把有价值的信息提供给需要的人。
写Email就能看出其人为人处世的态度。你作为发信人写每封Email的时候，要想到收信人会怎样看这封Email，时刻站在对方立场考虑，将心比心。同时勿对别人之回答过度期望，当然更不应对别人之回答不屑一顾。
我为您整理出了史上最完整版本的职业电子邮件中礼仪问题，希望能给您的工作带来帮助!
关于主题
主题是接收者了解邮件的第一信息，因此要提纲挈领，使用有意义的主题行，这样可以让收件人迅速了解邮件内容并判断其重要性。
1.一定不要空白标题，这是最失礼的
2.标题要简短，不宜冗长，不要让Outlook用…才能显示完你的标题
3.标题要能真反映文章的内容和重要性，切忌使用含义不清的标题，如“王先生收”
4.一封信尽可能只针对一个主题，不在一封信内谈及多件事情，以便于日后整理
5.可适当用使用大写字母或特殊字符(如“*!”等)来突出标题，引起收件人注意，但应适度，特别是不要随便就用“紧急”之类的字眼。
6.回复对方邮件时，可以根据回复内容需要更改标题，不要RERE一大串。
关于称呼与问候
1.恰当地称呼收件者，拿捏尺度
邮件的开头要称呼收件人。这既显得礼貌，也明确提醒某收件人，此邮件是面向他的，要求其给出必要的回应;在多个收件人的情况下可以称呼大家、ALL。
如果对方有职务，应按职务尊称对方，如“x经理”;如果不清楚职务，则应按通常的“x先生”、“x小姐”称呼，但要把性别先搞清楚。
不熟悉的人不宜直接称呼英文名，对级别高于自己的人也不宜称呼英文名。称呼全名也是不礼貌的，不要逮谁都用个“Dearxxx”，显得很熟络。
2.Email开头结尾最好要有问候语
最简单的开头写一个“HI”，中文的写个”你好”;结尾常见的写个BestRegards，
中文的写个”祝您顺利”之类的也就可以了。
俗话说得好，“礼多人不怪”，礼貌一些，总是好的，即便邮件中有些地方不妥，对方也能*静的看待。
关于正文
1.Email正文要简明扼要，行文通顺
Email正文应简明扼要的说清楚事情;如果具体内容确实很多，正文应只作摘要介绍，然后单独写个文件作为附件进行详细描述。
正文行文应通顺，多用简单词汇和短句，准确清晰的表达，不要出现让人晦涩难懂的语句。最好不要让人家拉滚动条才能看完你的邮件，千万不要学唐僧。
2.注意Email的论述语气
根据收件人与自己的熟络程度、等级关系;邮件是对内还是对外性质的不同，选择恰当的语气进行论述，以免引起对方不适。
尊重对方，请、谢谢之类的语句要经常出现。
电子邮件可轻易地转给他人，因此对别人意见的评论必须谨慎而客观。“邮件门”就是深刻的教训!
3.Email正文多用1234之类的列表，以清晰明确。
如果事情复杂，最好1、2、3、4的列几个段落进行清晰明确的说明。保持你的每个段落简短不冗长，没人有时间仔细看你没分段的长篇大论。
4.一次邮件交待完整信息
最好在一次邮件中把相关信息全部说清楚，说准确。不要过两分钟之后再发一封什么“补充”或者“更正”之类的邮件，这会让人很反感。
5.尽可能避免拼写错误和错别字，注意使用拼写检查
这是对别人的尊重，也是自己态度的体现。如果是英文Email，最好把拼写检查功能打开;如果是中文Email，注意拼音输入法带给你的弱智同音别字。
在邮件发送之前，务必自己仔细阅读一遍，检查行文是否通顺，拼写是否有错误。
6.合理提示重要信息
不要动不动就用大写字母、粗体斜体、颜色字体、加大字号等手段对一些信息进行提示。合理的提示是必要的，但过多的提示则会让人抓不住重点，影响阅度。
7.合理利用图片，表格等形式来辅助阐述
对于很多带有技术介绍或讨论性质的邮件，单纯以文字形式很难描述清楚。如果配合图表加以阐述，收件人一定会表扬你的体贴。
8.不要动不动使用:)之类的笑脸字符，在商务信函里面这样显得比较轻佻
BusinessEmail不是你的情书，所以:)之类的最好慎用。只用在某些你确实需要强调出一定的轻松气氛的场合，比如现在-:)
附件
1.如果邮件带有附件，应在正文里面提示收件人查看附件
2.附件文件应按有意义的名字命名，不可用外星人才看懂的文件名
3.正文中应对附件内容做简要说明，特别是带有多个附件时
4.附件数目不宜
超过4个，数目较多时应打包压缩成一个文件
5.如果附件是特殊格式文件，因在正文中说明打开方式，以免影响使用
6.如果附件过大(不宜超过2MB)，应分割成几个小文件分别发送，
语言的选择和汉字编码
1.只在必要的时候才使用英文邮件
英文邮件只是交流的工具，而不是用来炫耀和锻炼英文水*的。如果收件人中有外籍人士，应该使用英文邮件交流;如果收件人是其他国家和地区的华人，也应采用英文交流，由于存在中文编码的问题，你的中文邮件在其他地区可能显示成为乱码天书。
2.尊重对方的习惯，不主动发起英文邮件
如果对方与你的邮件往来是采用中文，请不要自作聪明的发送英文邮件给他;如果对方发英文邮件给你，也不要老土的用中文回复。
3.对于一些信息量丰富或重要的邮件，建议使用中文。你很难保证你的英文表达水*或收件人中某人的英文理解水*存在问题，而影响邮件所涉及问题的解决。
4.选择便于阅度的字号和字体
中文老实点用宋体或新宋体，英文就用Verdana或Arial字型，字号用五号或10号字即可。这是经研究证明最适合在线阅度的字号和字体。不要用稀奇古怪的字体或斜体，最好不用背景信纸，特别对公务邮件。
结尾签名
每封邮件在结尾都应签名，这样对方可以清楚的知道发件人信息。虽然你的朋友可能从发件人中认出你，但不要为你的朋友设计这样的工作。
1.签名信息不宜过多
电子邮件消息末尾加上签名档是必要的。签名档可包括姓名、职务、公司、电话、传真、地址等信息，但信息不宜行数过多，一般不超过4行。你只需将一些必要信息放在上面，对方如果需要更详细的信息，自然会与你联系。
引用一个短语作为你的签名的一部分是可行的，比如你的座右铭，或公司的宣传口号。但是要分清收件人对象与场合，切记一定要得体。
2.不要只用一个签名档
对内、对私、对熟悉的客户等群体的邮件往来，签名档应该进行简化。过于正式的签名档会让与对方显得疏远。你可以在Outlook中设置多个签名档，灵活调用。
3.签名档文字应选择与正文文字匹配，简体、繁体或英文，以免成出现乱码。字号一般应选择比正文字体小一些。
回复技巧
1.及时回复Email
收到他人的重要电子邮件后，即刻回复对方一下，往往还是必不可少的,这是对他人的尊重，理想的回复时间是2小时内，特别是对一些紧急重要的邮件。
对每一份邮件都立即处理是很占用时间的，对于一些优先级低的邮件可集中在一特定时间处理，但一般不要超过24小时。
如果事情复杂，你无法及时确切回复，那至少应该及时的回复说”收到了，我们正在处理，一旦有结果就会及时回复，云云”。不要让对方苦苦等待，记住：及时作出响应，哪怕只是确认一下收到了。
如果你正在出差或休假，应该设定自动回复功能，提示发件人，以免影响工作。
2.进行针对性回复
当回件答复问题的时候，最好把相关的问题抄到回件中，然后附上答案。不要用简单的，那样太生硬了，应该进行必要的阐述，让对方一次性理解，避免再反复交流，浪费资源。
3.回复不得少于10个字
对方给你发来一大段邮件，你确只回复“是的”、“对”、“谢谢”、“已知道”等字眼，这是非常不礼貌的。怎么着也要凑够10个字，显示出你的尊重。
4.不要就同一问题多次回复讨论，不要盖高楼
如果收发双方就同一问题的交流回复超过3次，这只能说明交流不畅，说不清楚。此时应采用电话沟通等其他方式进行交流后再做判断。电子邮件有时并不是最好的交流方式。
对于较为复杂的问题，多个收件人频繁回复，发表看法，把邮件越RE越高，这将导致邮件过于冗长笨拙而不可阅读。此时应即是对之前讨论的结果进行小结，删减瘦身，突出有用信息。
5.要区分Re*和Re*All(区分单独回复和回复全体)
如果只需要单独一个人知道的事，单独回复给他一个人就行了
如果你对发件人提出的要求作出结论响应，应该replayall，让大家都知道;不要让对方帮你完成这件事情。
如果你对发件人的提出的问题不清楚，或有不同的意见，应该与发件人单独沟通，不要当着所有人的面，不停的RE来RE去，与发件人讨论。你们讨论好了再告诉大家。不要向上司频繁发送没有确定结果的邮件。
点击“回复全部”前，要三思而行!
6.主动控制邮件的来往
为避免无谓的回复，浪费资源，可在文中指定部分收件人给出回复，或在文末添上以下语句：“全部办妥”、“无需行动”、“仅供参考，无需回复”。
正确使用发送，抄送，密送
要区分To和CC还有BCC(区分收件人、抄送人、秘送人)
1.To的人是要受理这封邮件所涉及的主要问题的，理应对邮件予以回复响应。
2.而CC的人则只是需要知道这回事，CC的人没有义务对邮件予以响应，当然如果CC的人有建议，当然可以回Email。
3.而BCC是秘送，即收信人是不知道你发给了BCC的人了的。这个可能用在非常规场合。
4.TO，CC中的各收件人的排列应遵循一定的规则。比如按部门排列;按职位等级从高到低或从低到高都可以。适当的规则有助于提升你的形象!
5.只给需要信息的人发送邮件，不要占用他人的资源
6、转发邮件要突出信息
在你转发消息之前，首先确保所有收件人需要此消息。除此之外，转发敏感或者机密信息要小心谨慎，不要把内部消息转发给外部人员或者未经授权的接收人。
如果有需要还应对转发邮件的内容进行修改和整理，以突出信息。不要将RE了几十层的邮件发给他人，让人摸不着头脑。
怎么样，经过这一系列的讨论，大家对职场电子邮件中的'礼仪应该有初步的认识了吧!归结到底，两句话：只发有必要的邮件，认真发邮件